Item disappearance

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Item disappearance

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This topic contains 1 reply, has 2 voices, and was last updated by PK_CM505 PK_CM505 January 6, 2017 at 10:11 am.

  • Author
    Posts
  • #4680

    xcruelx
    Participant

    I consider this a bug because no way this is normal.
    Accidentally i destroyd one of my chest, i dont even have time to react and my items disappeared. it was like 10 sec.
    In the chaos my inventory got full, i couldnt pick up the chest in time to replace it and i basicly lost 3/4 of my stuff.
    and is say it again it was around 10 sec not more.
    It should be minutes or at least 1 min before items disappear….

  • #4683
    PK_CM505
    PK_CM505
    Keymaster

    Hi xcruelx,

    Do you want to reach out to our Support team to see if they can help you? New issues can be reported here:
    https://fs30.formsite.com/505games/form16/index.html

    Please can you ensure you attach a DxDiag report and your portal_knights.log to your form.

    DxDiag.txt files can be easily created by pressing [Win]+[R], typing “dxdiag” in the Run-dialog and pressing [Enter]. Finally click on “Save All Information…”

    In order to find the portal_knights.log you have to navigate to your local game files. Please follow the steps below:
    1. Right-click on Portal Knights in your Steam library
    2. Select “Properties”
    3. Select the “Local Files” tab
    4. Click on the “Browse Local Files” button

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