Unending world loading

PC FORUM – Bugs, Support & FAQ’s

Unending world loading

Test Forums PC FORUM – Bugs, Support & FAQ’s Unending world loading

This topic contains 1 reply, has 2 voices, and was last updated by PK_CM505 PK_CM505 January 12, 2017 at 5:16 pm.

  • Author
    Posts
  • #4689

    Margu
    Participant

    This is so annoying, I can’t even enter my world. I’ve tried with different characters and worlds but I’m unable to load anyone of them.
    After the intro to the story the game keep load and never ends.
    Hope you can help me!

  • #4693
    PK_CM505
    PK_CM505
    Keymaster

    Hi – Please can you reach out to our support team so they can investigate this issue with you? New issues can be reported here:
    https://fs30.formsite.com/505games/form16/index.html

    Please can you ensure you attach a DxDiag report and your portal_knights.log to your form.

    DxDiag.txt files can be easily created by pressing [Win]+[R], typing “dxdiag” in the Run-dialog and pressing [Enter]. Finally click on “Save All Information…”

    In order to find the portal_knights.log you have to navigate to your local game files. Please follow the steps below:
    1. Right-click on Portal Knights in your Steam library
    2. Select “Properties”
    3. Select the “Local Files” tab
    4. Click on the “Browse Local Files” button

    Hope you get sorted soon! 🙂

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