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HELP: Bug with the game

PC FORUM – Bugs, Support & FAQ’s

HELP: Bug with the game

Home Forums PC FORUM – Bugs, Support & FAQ’s HELP: Bug with the game

This topic contains 2 replies, has 3 voices, and was last updated by PK_CM505 PK_CM505 March 24, 2017 at 11:44 am.

  • Author
    Posts
  • #4445

    DRaGix
    Participant

    I have a bug with the game because when I start I see the menu but in the menu there is a black background.
    Then in character creation I do not see the character.
    Finally after creating my character the only thing that appears is a black screen. Thank you to tell me how to fix this bug
    Sincerely André Lima

  • #5282

    Gerunimuz96
    Participant

    same problem here!
    i download it with steam and i cant join my universe without blackscreen!
    pls HELP! 🙁

  • #5358
    PK_CM505
    PK_CM505
    Keymaster

    Hi – Sorry to hear you’re experiencing problems. Please can you reach out to our support team? New issues can be reported here:
    https://fs30.formsite.com/505games/form16/index.html

    Please can you ensure you attach a DxDiag report and your portal_knights.log to your form.

    DxDiag.txt files can be easily created by pressing [Win]+[R], typing “dxdiag” in the Run-dialog and pressing [Enter]. Finally click on “Save All Information…”

    In order to find the portal_knights.log you have to navigate to your local game files. Please follow the steps below:
    1. Right-click on Portal Knights in your Steam library
    2. Select “Properties”
    3. Select the “Local Files” tab
    4. Click on the “Browse Local Files” button

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