Please can you ensure you attach a DxDiag report and your portal_knights.log to your form.
DxDiag.txt files can be easily created by pressing [Win]+[R], typing “dxdiag” in the Run-dialog and pressing [Enter]. Finally click on “Save All Information…”
In order to find the portal_knights.log you have to navigate to your local game files. Please follow the steps below:
1. Right-click on Portal Knights in your Steam library
2. Select “Properties”
3. Select the “Local Files” tab
4. Click on the “Browse Local Files” button